Refunds and cancellation

Cancelling a subscription

Cancel from Manage billing on the Billing page at any time. The plan stays active until the end of the period you already paid for, and then stops without renewing. Included credits from that period do not carry over.

Permanent account closure requests immediate cancellation of the linked subscription and waits for confirmation before application erasure. A timeout or unresolved reference leaves closure pending. Clearing spendable credits during closure is not a refund decision and does not waive any applicable refund right; retained payment and balance records support a separate review.

Refunding a subscription

Within 14 days of a charge we refund it in full if none of that period's included credits have been spent. If some have, we refund the unspent proportion.

Outside 14 days we do not refund a period that has begun, but you can cancel so the next one is never charged.

Refunding a credit pack

Purchased credits do not expire while the account is active, so a pack is refundable in full while it is entirely unspent, and proportionally while the remaining balance covers it. Once the credits are spent, the generation has happened and there is nothing left to return.

What is not refundable

• ·Credits spent on a generation that completed, including one whose result you disliked.
• ·Credits spent on a generation you cancelled after it started producing output.
• ·A period on an account we suspended for breaking the Acceptable Use policy.

When we refund without being asked

A generation that fails releases its reservation automatically, so the credits are back in your balance without a refund being needed. If a fault of ours consumed credits and produced nothing usable, tell us and we will return them.

If we withdraw a plan or materially reduce what it includes mid-period, we refund the remainder of that period.

How to ask

Write to us with the account email address and the charge date. Paddle is the merchant of record and issues the refund to the original payment method, normally within five to ten business days of approval. The credits a refund covers are removed from your balance when the refund is processed: a full refund of a credit pack is applied automatically, and any other refund is applied by us after we review it.

Chargebacks

Please ask us first. A chargeback on a legitimate charge costs us a fee and suspends the account while the dispute runs, and the credits it paid for are removed.

Operator and contact

Carlos Mahonri Monterroso Garcia

ALDEA EL CARMEN, 3 AVENIDA, Cdad. de Guatemala 01051, Guatemala

cmonterrosog@proton.me